Analysis Of The Customer Service Issues At Starbucks

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In Part 1 of your improvement plan (pages 2–4), you are to analyze the customer service issue identified at Starbucks using causal loop analysis. You should address the following:
Create a robust causal loop diagram to capture the fundamental system behaviors, outcomes, and causes of the customer service issue at Starbucks. The causal loop diagram should identify with one of the common system archetype patterns, as defined in the Braun article. The diagram should describe fundamental system behaviors and outcomes. The diagram itself can be drawn by hand or with software. Tables are not appropriate; it must be in the form of a diagram.In addition to the diagram, explain why you chose this particular archetype as the best fit for the situation. (Reminder: The concept of systems thinking and its associated tools may not be understood by your audience.)Analyze the root cause(s) of the low customer satisfaction being experienced by Starbucks. Your analysis should be substantiated by the causal loop analysis, discussing the causal flow of the chosen archetype.Part 2: Applying Systems Thinking ConceptsFor Part 2 of your improvement plan (pages 5–7), you are to address the following:
Analyze how the concept of mental models is present at Starbucks and how this concept either negatively or positively affects the customer experience.Analyze how the concepts of team learning and of building a shared vision could benefit Starbucks in terms of improving the customer experience, thereby improving customer satisfaction.Propose a minimum of three recommendations, based on your analysis, that might improve the customer experience at Starbucks. Explain why.
Other Article:

argument, though, is that is suggesting that war should be as bloody and dangerous as possible in order for it to be known as a last resort (Lin et al. 2008). Taken to the extreme, the argument seems to imply that we should increase the barriers of war, to make fighting as gruesome and as brutal as possible, again referring to Vietnam when they used operation agent orange when napalm was dropped into the Vietnamese jungle burning anyone/anything that came in contact with it. However, we must remember that this would only suit the richer nations and those nations who are lower economically developed countries may not want to take part in this war. Therefore we must wonder what the best way to go about war is. How should two nations or multiple nations approach it in the future with the influence of robotics certainly on the rise? With many people believing that robotic warfare is the best ethical option as with airstrikes it can produce precision airstrikes on the enemy. Ultimately claiming to save lives however how do we know that these airstrikes are going to be “pinpoint” these attacks could be instead killing many innocent people. According to (Wright 2007)”these machines may not take into account environmental factors.” Will these robots however be able to distinguish between injured soldiers or soldiers who have surrendered? This again is another key ethical issue. One of the most commonly asked questions about any sort of military machinery is,” what would happen if it had a system malfunction?” The consequences described by (Wright 2007),” would be catastrophic.” Although this is a very rare occurrence it is important to remember that anything is possible. This is why there is a definite element of risk involved when using robots. Even though there are constant and rigorous checks it’s important to remember that all it can take is one lapse in judgement to cause a disaster. An example would be the case in South Africa. (Ball 2007) goes on to say that the death of 14 people was simply caused by a robotic malfunction…engineers all over the world were stunned that this was caused by simply a robotic malfunction. When we look at the case of drones to spy on the enemy. Some experts describe operating a drone as a “Game mentality.” This basically meant that they believed the operator of these drones didn’t really consider the damage that these drones can cause to people on the ground otherwis>

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