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View attached explanation and answer. Let me know if you have any questions.1Integrative Learning Project: The IBM CompanyStudent’s NameInstitutional AffiliationCourse NumberInstructor’s NameNovember 17, 20212AbstractOperations management in many companies involves the processes used by mostcompanies to improve their productivity and ensure the sustainability of a given company.There are different ways to capitalize on operations management concepts to increase theirproductivity and grow their size. IBM is one of the oldest companies in the world ofcomputing. The company offers its services mainly to large businesses and corporations,including governments. The mission of IBM is to offer innovative computing solutions to theworld that can change how operations are conducted in the world. IBM has been a leadingforce of innovation in the field of computing. The key concepts used by I.M. are; supplychain management, quality control and management, process and capacity design, Six Sigma,service design, production and scheduling, service design, and innovation. Using theseconcepts, IBM has managed to sustain its operations and stay competitive since itsestablishment.3Table of ContentsAbstract …………………………………………………………………………………………………………………….. 2Introduction ……………………………………………………………………………………………………………….. 4Organizational Setting ………………………………………………………………………………………………… 4Mission of IBM ……………………………………………………………………………………………………….. 5Customers ………………………………………………………………………………………………………………. 6Values Added to the Organization …………………………………………………………………………….. 6The Role of Christianity in IBM ………………………………………………………………………………… 7Integration of Chapter Concepts …………………………………………………………………………………… 7Supply Chain Management ………………………………………………………………………………………. 8Quality Control and Management …………………………………………………………………………… 10Process and Capacity Design …………………………………………………………………………………. 11Job Design and Human Resources…………………………………………………………………………… 12Six Sigma ……………………………………………………………………………………………………………… 13Service Design ………………………………………………………………………………………………………. 14Production and Scheduling …………………………………………………………………………………….. 15Innovation…………………………………………………………………………………………………………….. 16Conclusion ………………………………………………………………………………………………………………. 17References ……………………………………………………………………………………………………………….. 18Appendix I ………………………………………………………………………………………………………………. 22Appendix II ……………………………………………………………………………………………………………… 23Appendix III …………………………………………………………………………………………………………….. 244Integrative Learning Project: The IBM CompanyIntroductionIBM is a multinational corporation based in the U.S. with operations in over 171countries. The company’s large size and the considerable number of operations requireintensive strategies in management. Nevertheless, the company has managed to staycompetitive and profitable because of its strategies in managing its critical operations. Thecompany has been at the forefront of pioneering several inventions and innovations in theworld of computing. While other companies were in the same category as IBM, many arenow defunct or bought and integrated into other corporations. Of all the technologycompanies, IBM is among the few that started as a technology company and is still atechnology company. Apart from being among the 30 companies included in the Dow JonesIndustrial Average, the company also has the most prominent employees of all the companiesin the computing industry. The hardware and software needs of the company are optimizedby the operations management strategies that have helped the company remain relevant incomputing since its establishment. This paper addresses some of the company’s operationsand their relevance to the operation management strategies of the company. Several conceptsused to sustain the company’s operations are addressed, alongside the benefits that theyprovide the IBM company.Organizational SettingIBM is lauded as the company responsible for the design of modern personal andmainframe computers. The model of computers and computer architecture that manycomputer manufacturers have adopted was initially designed and manufactured by IBM(Hennessy & Patterson, 2019). The history of the P.C. is characterized by emergingcompanies such as H.P. and Dell cloning the designs by IBM and modifying different designcomponents. Hennessy and Patterson (2019), when describing the changing landscape of5personal computers and the revolutions of design, point to the role of IBM in pioneeringrevolution in the computing industry. Even as new computer designs are being invented, IBMis still active in the development process. Given the complexities of the computing industryand its rapid growth since the invention of faster CPUs, IBM has also been at the forefront inoffering software solutions to many companies. The company is currently competing withother technological giants to manufacture the first functioning quantum computer Cuomo etal., 2020). IBM has managed to stay competitive, with a wide variety of products andservices to its customers because of its excellent business practices and capabilities. Theorganizational setting of IBM is characterized by its well-functioning ecosystem and efficientmanagement of the organization.Mission of IBMSince its establishment, IBM has been dedicated to innovating and improving thecomputing world by creating and developing the most advanced information technologies(IBM, 2021a). Owing to its mission statement, the company has been at the forefront of manyof the interesting technological innovations in the world. When it comes to computingarchitecture, IBM is the leading authority. The main competition IBM faces is in the area ofinformation technology and software development. The company faces minimal competitionin the hardware sector because various other companies use its designs. Even though othercompanies manufacture P.C.s that are clones of IBM personal computers, the company hasmanaged to create computing devices that are advanced and superior to the devices producedby its competitors. The company sells mainly to other large corporations and businesses.Operations by IBM are not only limited to computing hardware and software. The companyalso believes in making impactful changes to society. Its hardware and software are designedto improve …
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