Roleplay Scenario

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Page 1 of 3Cluster 3, Question 5 – Roleplay – List the PropertyRoleplay Scenario and InstructionsConduct a 10 to 15 minute property listing presentation roleplay based on the informationbelow.
Tips to help the STUDENT prepare for the roleplay
• In this roleplay, you will play the role of a real estate agent.• Your roleplay partner can be a family member, friend or work colleague. If you are working in realestate, a work colleague is ideal as they understand real estate and the tasks which you will berequired to perform in your roleplay.• Discuss the roleplay with your roleplay partner. Provide your roleplay partner with a copy of theRoleplay Scenario and Instructions. Explain to them what their role is and what they need to do in theroleplay. (For example if your roleplay partner is the seller, they need to ask you questions, informyou of their requirements, ask you to clarify their questions or to provide them with certaininformation).• Help your roleplay partner prepare for the roleplay by writing out questions or explaining expectedresponses beforehand. This will assist you and make it easier for you to successfully complete theroleplay.
Tips for the ROLEPLAY PARTNER
• Read the Roleplay Scenario and Instructions.• Ensure that you understand the role you will playing and what you are required to do during theroleplay, so that you can do your best to assist the student. You will need to know and understandthe roleplay questions so you know what to ask the student.• It will be easier for you and the student to write down your questions before starting the roleplay.• REMEMBER: Your role is to help the student complete the roleplay. Your performance will not beassessed. Only the student’s performance will be assessed.
Page 2 of 3
WHAT YOU NEED TO DO IN THE ROLEPLAY
The roleplay requires you to demonstrate your ability to list a property for sale. The purpose of the propertylisting presentation is to show the Striks why they should choose your agency.During your presentation, you must try to convince the Striks of your marketing and negotiating expertise.In the roleplay, you will play the role of a real estate agent.Your roleplay partner will play the roles of the seller (Mr or Mrs Strik).A. Read the Scenario below.When you arrive at 23 Donovan Street, you realise the Striks are anxious about selling the familyhome, so you must try to calm their nerves and build rapport. You will also need to explain to themthe sales process (from your initial meeting to the settlement of the sale).Mr Strik is elderly and has difficulty hearing. Both Mr and Mrs Strik are originally from EasternEurope and English is their second language. So, when you speak to them, you must useappropriate verbal and non-verbal communication techniques.B. Before the roleplay, identify five (5) questions you should ask to establish the Striks’ needs as thesellers.C. Start recording your roleplayD. COMPLETE THE FOLLOWING TASKS IN YOUR ROLEPLAY1. (For this roleplay, pretend that your current place of residence is the property you aretrying to list) Conduct a visual inspection of the following parts of the property – living room,kitchen, and main entry. During the inspection, make verbal comments on the relevant aspectsof the property – for example, the chattels and fixtures, condition, location, state of maintenance,neighbouring properties and adjacent land uses and property size.2. Ask the five (5) questions you identified to establish the Striks’ needs and expectations as thesellers.3. Ask the Striks two (2) questions about any material facts about the property which could impacton the sale. For example, has the property been renovated?4. Recommend three (3) improvements that the Striks could make to the property. Also discussthe estimated cost of these improvements and how they could affect the sale price. Explain themarketing benefits of a properly presented property, and how the presentation andimprovements could affect the eventual sale price.5. Conduct a quick property appraisal and verbally provide the Striks with an estimated selling pricerange based on your knowledge of your farm area. Explain how you came up with the pricerange.6. Discuss with the Striks the different methods of sale, and your recommended method of sale.Explain why you have chosen this method.7. Briefly discuss with the Striks the marketing activities you propose to use to sell their property.(Use the Property Listing Kit you prepared in Question 3 to support what you are saying).8. Explain to the Striks the importance of open homes and inspections for attracting buyers.Outline the risks associated with open homes and explain the security measures you will take tominimise any security risks.Page 3 of 39. Discuss with the Striks your agency’s services, fees and charges and the conflicts of interest /disclosure requirements on agents when selling property. Explain how you will protect the Striks’privacy and keep their information confidential. Ask if they have any specific instructions for you.(Use the Property Listing Kit you prepared in Question 3 to support what you are saying)10. Outline how you will be providing information to the Striks and how you will communicate withthem. Advise them that you have made notes of their requirements and will be recording theirinstructions in your records. Confirm their preferred method of communication. Advise themyou will be sending them a Seller’s Communication Plan when you return to the office.11. The Striks are happy with your presentation and feel that all their questions have beenanswered. They have asked you to explain certain parts of the Form 6 listing authority to thembefore they sign it: Explain the following parts of the Form 6 to them:▪ Part 3 – Details of property (show the Striks; how the property details on the TitleSearch are completed on the Form 6)▪ Part 4, Section 2 – Term of Appointment▪ Part 6 – what is the difference between an Open Listing and an Exclusive Agency?▪ Part 7 – Commission▪ Part 8 – Authorisation to incur fees, charges and expenses12. Conclude the listing presentation by advising the Striks on what happens after the Form 6 issigned. Let the Striks know you will be sending them:▪ a copy of the signed Form 6;▪ the Seller’s Communication Plan so they know when to expect to hear from you; and▪ a completed Record of Inspection.
How you will be marked for this roleplay
During the roleplay, the Assessor will be observing your ability to:• Use effective interpersonal communication skills to respond to client questions and concerns andeffectively brief the sales team.• Demonstrate verbal communication skills required for face-to-face communication with sellers (clients)and real estate agency team members.• Answer the client’s questions fully and honestly.• Establish rapport.• Use effective negotiation techniques when responding to the client’s questions and concerns andwhen interacting with sellers and conducting listing presentations.• Communicate with and relate to a range of people from diverse social, economic and culturalbackgrounds and with varying physical and mental abilities.• Demonstrate presentation skills to conduct listing negotiations with clients.• Demonstrate self-management skills to organise your own work, deliver quality customer service andeffectively manage competing demands.

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