\u00a0
\nNeed assistance with case study. Business subject#
\n. Details on Assignments
\n1. Case Assignments
\nGeneral
\nFor each case assignment, your job will be to investigate the firm\u2019s problem(s) as they relate to Service Operations and prepare a written paper for each case. The format of your paper should be as follows and contain a minimum of 5 pages (Either 2 or 1.5 spaces between lines) excluding the Appendices section:
\nExecutive summary \u2013 a couple of short paragraphs which summarize the remainder of the report
\nBackground \u2013 use this section to lead in to your Problem Statement; identify symptoms, critical and causal factors leading to the current state
\nProblem Statement \u2013 a succinct statement of the problem\/dilemma\/issue, preferably in a single declarative sentence; be careful to identify the real problem and not the symptoms of the problem or retell the story.
\nAnalysis \u2013 apply operational models, course content, and outside research to support your position; logically discuss options, implications and tradeoffs, you can make inferences if data is missing. If the case contains numbers like financial statements, then analyze them! If the case does not supply enough numbers, you may make reasonable inferences and say what these are.
\nRecommendations and Conclusions \u2013 these should be your recommendations regarding how the organization should deal with the problem; they should be fully supported by the Analysis section. Do think about unintended consequences of our recommendation.
\nAppendices \u2013 References and Charts \u2013 does not count towards the 5 pages
\nCitations must be referenced according to APA style.
\nAppropriate references: This is a library research paper and you must use at least 3 different sources, not including textbooks. These sources should be company websites, industry sources, periodicals, such as the Wall Street Journal, Business Week, and so on, and governmental sources such as the SEC. Wikipedia and other similar sources are not to be used in this course.
\nWith respect to the Porcini case, the following are guidance comments:
\nThe final individual case is called Porcini\u2019s Pronto, dealing with an Italian restaurant\u2019s expansion potential. Depending on your background and interest, there are several ways to approach this case. One could focus on HR and service quality and the measurement of it via questionnaires, or you could question the whole Pronto business concept.
\nThe most obvious problems are the merits of either franchising, syndication or full ownership, as this restaurant grows. To handle that issue please take a closer look at Exhibits 4 and 5 inside your case. What I would like you to do is to calculate the ROI for each option, where
\nROI (return on investment) = NPV of pre-tax profit
\n NPV of invested capital
\nNPV or NP means net present value and you find that inside Excel, (Formula, Finance, NPV). You should not overlook the fact that each option carries its unique interest rate. The ownership option, for example, requires you to select a 6 percent interest rate. Your text book does not include a net present value calculation assuming it to be basic knowledge. If you need a refresher you can read
\n http:\/\/en.wikipedia.org\/wiki\/Net_present_value
\n. Details on Assignments
\n1. Case Assignments
\nGeneral
\nFor each case assignment, your job will be to investigate the firm\u2019s problem(s) as they relate to Service Operations and prepare a written paper for each case. The format of your paper should be as follows and contain a minimum of 5 pages (Either 2 or 1.5 spaces between lines) excluding the Appendices section:
\nExecutive summary \u2013 a couple of short paragraphs which summarize the remainder of the report
\nBackground \u2013 use this section to lead in to your Problem Statement; identify symptoms, critical and causal factors leading to the current state
\nProblem Statement \u2013 a succinct statement of the problem\/dilemma\/issue, preferably in a single declarative sentence; be careful to identify the real problem and not the symptoms of the problem or retell the story.
\nAnalysis \u2013 apply operational models, course content, and outside research to support your position; logically discuss options, implications and tradeoffs, you can make inferences if data is missing. If the case contains numbers like financial statements, then analyze them! If the case does not supply enough numbers, you may make reasonable inferences and say what these are.
\nRecommendations and Conclusions \u2013 these should be your recommendations regarding how the organization should deal with the problem; they should be fully supported by the Analysis section. Do think about unintended consequences of our recommendation.
\nAppendices \u2013 References and Charts \u2013 does not count towards the 5 pages
\nCitations must be referenced according to APA style.
\nAppropriate references: This is a library research paper and you must use at least 3 different sources, not including textbooks. These sources should be company websites, industry sources, periodicals, such as the Wall Street Journal, Business Week, and so on, and governmental sources such as the SEC. Wikipedia and other similar sources are not to be used in this course.
\nWith respect to the Porcini case, the following are guidance comments:
\nThe final individual case is called Porcini\u2019s Pronto, dealing with an Italian restaurant\u2019s expansion potential. Depending on your background and interest, there are several ways to approach this case. One could focus on HR and service quality and the measurement of it via questionnaires, or you could question the whole Pronto business concept.
\nThe most obvious problems are the merits of either franchising, syndication or full ownership, as this restaurant grows. To handle that issue please take a closer look at Exhibits 4 and 5 inside your case. What I would like you to do is to calculate the ROI for each option, where
\nROI (return on investment) = NPV of pre-tax profit
\n NPV of invested capital
\nNPV or NP means net present value and you find that inside Excel, (Formula, Finance, NPV). You should not overlook the fact that each option carries its unique interest rate. The ownership option, for example, requires you to select a 6 percent interest rate. Your text book does not include a net present value calculation assuming it to be basic knowledge. If you need a refresher you can read
\n http:\/\/en.wikipedia.org\/wiki\/Net_present_value
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