(Mt) – BUS 2530 Oakland Community College Fishbone Diagram with Cause and

Oakland Community College- Auburn Hills Campus “The productivity of work is not the responsibility of the worker but of the manager.” – Peter Drucker “Management is doing things right; leadership is doing the right things.” – Peter Drucker Winter Semester, 2022 (1/31/22—4/25/22) BUS 2530: Principles of Management A1297 (168011) Room: ONLINE CLASS – Asynchronous — Mondays (Start of Week) Faculty Name: Anthony Racka Office at Auburn Hills Campus: F109 Phone: 248-232-4236 Office Hours at Auburn Hills: Tue 7:30-8:30 am, 10:30 -11:30 am Th 7:30-8:30 am, 10:30 -11:30 am Additional Hours available by appointment Zoom Office Hours: Tue 1:30- 3:00 pm Wed 12:00-1:30 pm Th 1:30- 3:00 pm Please email to make a Zoom appointment E-mail: apracka@oaklandcc.edu and rackaocc@gmail.com E-mail Instructions: Send your message to both of the above addresses and enter Management Online Winter 2022 in the subject line. Required Text: Drucker, Peter F. (1954, 1986, 2006). The Practice of Management. HarperCollins Books (ISBN 13: 978-0-06-087897-9 or ISBN 10: 0-06-087897-5) Prerequisites: BUS 1100 Course Description: Students will acquire knowledge and extend their analytical and problem solving skills relative to current business management theory and practice. Students will individually and in groups demonstrate orally and in writing their understanding of planning, organizing, empowering, changing and controlling organizations. They will be exposed to current problems in business ethics and business practice in a global economy. Strategies for individual and collective mastery of concepts will include, in addition to regular lectures and examinations, several of the following: oral and written presentations of case studies, written management exercises, research projects, computer exercises and simulations and essays or reports. Common Course Outcomes: 1) Describe the four functions of management, 2) Identify the two opposing views regarding Corporate responsibility, 3) Identify at least two ways a firm can organize by departments, 4) Explain at least two management theories of motivation, 5) Identify at least two skills a manager must possess, 6) Explain the differences between centralized and decentralized decision making. Attendance Policy: Attendance in all 12 sessions is expected. Current Articles/Business Topics: In a remote learning environment I cannot start class by asking you what topics are of interest to you. Please email me with any current topics that you think would be interesting to cover in class and I will try to incorporate those ideas into the material I develop. Desire2Learn (D2L): On the internet you will find our class web site to be helpful. The syllabus, outlines for the chapters we cover in class, and review sheets for the exams will all be posted at the following Desire2Learn website; https://oaklandcc.desire2learn.com/ Online Services Help: https://onlineservices.oaklandcc.edu/onlineservices/WebAdvisor?TOKENIDX=8145989601 &ty pe=M&constituency=WBST&pid=CORE-WBST ADA Notification: Students requiring special assistance (including those affected by the Americans with Disabilities Act), should contact the Auburn Hills Campus ACCESS Office (Accessibility Compliance Center and Education Support Services [formerly PASS]) and inform the instructor of any special conditions pertaining to their learning. The ACCESS Office is located in room B-112, or call 248-232-4080. Additional tutoring is also offered through ACCESS to qualifying students. Academic Support Center (ASC [formerly IIC]): Students seeking academic support should contact the Academic Support Coordinator in the ASC. The ASC offers instructional support to all registered OCC students, including tutoring and skills seminars. On the Auburn Hills Campus, the ASC is located in Room B-112, or call 248-232-4435. More information regarding ACCESS and ASC can be found in the current College catalog (http://www.oaklandcc.edu/Catalog/SupportServices/AcademicSupport.aspx). Last Day to Drop Class: Without Grade Feb. 3, 2022 – With Grade April 8, 2022 Academic Dishonesty: According to Webster, to plagiarize is “to steal or pass off the ideas or words of another as one’s own…to use created productions without crediting the source…to commit literary theft…to present as new and original an idea or product derived from an existing source.” (“Critical Challenges in Distance Education: Cheating and Plagiarism Using the Internet” – April 3, 2003) Please be aware of the guidelines related to academic misconduct as described in the OCC Student Rights statement. Appropriate disciplinary action includes the issuance of a failing grade and/or dismissal from the college. Academic misconduct includes (but is not limited to) cheating, unauthorized collusion, violation of library or other school policies, plagiarism, unauthorized copying and removal of computer software from the library/computer labs, or any other unethical behavior. Family Educational Rights and Privacy Act (FERPA): IMPORTANT FERPA REMINDER: Per the Family Educational Rights and Privacy Act (FERPA), college personnel are not allowed to release students’ personal information to anyone, including other students. If you have any questions regarding FERPA, please refer to the College Catalog at: http://www.oaklandcc.edu/Catalog/Experience/CollegePolicies.htm . Class Conduct: Students are expected to conduct themselves in a mature manner. Please show respect for all of your classmates. Informal discussions only add to the value of our learning experience if we allow for others to interject their viewpoints. Profanity and disrespect towards the instructor and your classmates will not be tolerated. Students who cannot control themselves will be removed from our course management system I-Incomplete Grade: This mark will be used sparingly and only when an emergency prevents a student from completing the course work during the regular College session. The student is responsible for completing a written agreement with the instructor detailing the requirements to be met for the completion of the “I” before it is assigned. 75% of the course needs to be completed with a passing grade to be eligible to contract with the instructor for an “I”. Missed Exams/Assignments/Discussion Boards/Presentations: If you cannot meet the due date for any work in our class please contact me prior to the due date to discuss an extension. Important: How to Submit Work this Semester; Please attach all Papers, Presentations, and Exams on D2L. Due Dates and Times; Class will be posted each week on Monday, by 12 noon. The week is over at 11:59 by the following Monday. All work assigned is due during the week it is assigned. D2L has due dates and times posted. Grading Policy and Scale: Points earned during the semester will be used to calculate your final grade, which will use the following scale. Assessment Points Exams (3 @ 100/50/50 pts) = 200 Class Discussions (20 @ 15 Points each) = 300 Papers (3 @ 100 pts. each) = 300 Oral Pres. (2 @ 100 pts. each)= 200 Total 1000 Points Percent % = Grade 941-up 95-100 % = A 891-940 90-94 % = A- 861-890 87-89 % = B+ 831-860 84-86 % =B 791-830 80-83 % = B- 761-790 77-79 % = C+ 731-760 74-76 % =C 691-730 70-73 % = C- 661-690 67-69 % = D+ 631-660 64-66 % =D 600-630 60-63 % = D- 0-599 below 60 % = F Academic Appeals Policy: Students who have a problem with their instructor are expected to try to resolve their concerns directly with their instructor. If this does not lead to a satisfactory resolution, the policy states that the department chairperson should be approached by the student. If you are unable to resolve the dispute with the department chairperson, then the appropriated dean would be your next contact. Date Week 1 Jan. 31 Week 2 Feb. 7 Assignments Introduction -What is Management? How have technology, diversity, ethics, globalization, legal issues, size and structure of the organization, and investor interests affected the role of managers “The Nature Of Management”- Chapters 13 Due Date ▪ Introductions ▪ Syllabus/Text ▪ Discussion Board #1 ▪ Discussion Board #2 — #3 ▪ Discussion Board #4– #5 ▪ Chapters 1-9 ▪ Discussion Board #6 Week 3 Feb. 14 “Managing A Business”— Chapters 4-6 “Managing A Business”— Chapters 7-9 Assignment I (Gen Y/Z and Females in Leadership roles—see page 10) due 2/21 Week 4 Feb. 21 Exam #1 Posted on D2L (Due 3/7) Date Feb. 28 Assignments Due Date Mid-Winter Recess Week 5 “Managing Managers” Chapters 10-12 ▪ Discussion Board #7 — #8 “Managing Managers” Chapters 13-15 ▪ Discussion Board #9 — #10 ▪ Post Presentation I (PowerPoint or PDF) ▪ Discussion Board #11 ▪ Discussion Board #12 — #13 March 7 Week 6 March 14 “The Structure Of Management” Ch. 16-18 Presentation I (“Adult Show and Tell” Soft Skills Improvement) due 3/21 Week 7 March 21 Week 8 March 28 “The Management Of Worker And Work” Ch. 19-22 “The Management Of Worker And Work” Ch. 23-26 Exam #2 Posted on D2L (Due 4/4) Assignment II (Artificial Intelligence as Management—see page 11) due 4/4 Date Assignments Dr. Deming Due Date ▪ Discussion Board #14- #16 ▪ Post Presentation II (PowerPoint or PDF) ▪ Discussion Board #17 ▪ Post Presentation III (PowerPoint or PDF) ▪ Discussion Board #18- #19 ▪ Discussion Board #20 Week 9 April 4 Week 10 April 11 Presentation II (Interview With a Manager – see rubric on page 9) due 4/11 Presentation III (“Fishbone Diagram with Cause and Effect Matrix”—see rubric on page 9) due 4/18 Week 11 April 18 Week 12 April 25 Exam #3 Posted (Due 4/25) “What It Means To Be A Manager” Ch. 27-29 This syllabus is subject to revision as deemed necessary by the instructor. Appropriate notice shall be given to the students. Discussion Board Post Requirements Although the Discussion Board is “casual” in nature (meant to be the equivalent of raising your hand in class to share an opinion) there are some guidelines to follow if you want to earn credit. Each Discussion Board post (you have a choice of an original post or a response to a classmate’s post) is expected to have the following; Rubric for Discussion Board Topics Earned Points POST prior to end of evening Saturday with 100 words min. 5 had examples to support ideas and opinions. Provide specific company examples. 5 had data/stats to support ideas and opinions. Provide numbers ($ # %) to support ideas and opinions. 5 Total Points 15 Presentations I-III Grading Rubrics The OCC Online Library is an excellent source to utilize for all papers. The website is: http://libguides.oaklandcc.edu/find_articles NOTE: A minimum of two cited sources. Presentations not citing sources will have ten points deducted. Presentations that are not professional or lack the quality of their classmate’s presentations will also have ten points deducted. Please include two infographics (infographics data or statistics shown as visual/graphic –one of these infographics must be your creation or ten points will be deducted. Please attach a PowerPoint or PDF on D2L. You will also be asked to post on the Discussion Board. Presentation I –Emotional Intelligence Pres. I Discuss Results of a Leadership Style Assessment Tool 20 Improving how well you Relate to Others 20 Discuss Openness to Change and Diversity of Ideas 20 Discuss Emotional Intelligence (Street Smarts, Reading Body Language) and Improving Emotional Maturity 20 Discuss Improving Creativity and Problem Solving 20 Total Points Leadership Style Assessment Tools for Oral Presentation #1 https://hbr.org/2015/06/assessment-whats-your-leadership-style http://playbook.amanet.org/ama-quiz-whats-your-management-style/ https://www.mindtools.com/pages/article/newLDR_50.htm https://www.teamtechnology.co.uk/leadership/styles/ https://www.truity.com/test/type-finder-personality-test-new 100 Presentation II—Interviewing a Manager Pres. II Discuss How the Manager Advanced their Career and how You can Advance in Your potential Career 20 Discuss the “People Part” of Managing Employees 20 Discuss the HR Component of Hiring/Training/Firing Talent 20 “Take Risk” Story and “Avoid Doing This” Story 20 Discuss Your Professional Strategy and Potential Future Action Plan to Succeed 20 Total Points Presentation III – Fishbone Diagram with Cause-andEffect Matrix 100 Presentation III Discuss “Real” Work Problem/Quality Concern 20 Demonstrate Fishbone Tool to Find Root Cause 20 Discuss “Real” Work Problem/Opportunity 20 Demonstrate Cause-and-Effect Matrix in Excel Format to Quantify Decisions Reached 20 Summarize findings and value of tools used 20 Total Points 100 Paper Grading Rubric—Assignment #1 Case Study I — Younger Talent and Females in Leadership-We are finding four different generations working together in the workplace today – Baby Boomers in their 50s and 60s, Gen Xers in their 40s, Millennials in their 20s and 30s, and Gen Zers now entering their 20s. Millennials are now taking over leadership positions in organizations. How can they have success in having direct reporting talent that are older and more experienced than they are? A recent report (2015 research) by the International Labour Organization reveals women hold 50 percent of middle management positions. What qualities do women have that may be an advantage or disadvantage over men in similar leadership roles? The OCC Online Library is an excellent source to utilize for all papers. The website is: http://libguides.oaklandcc.edu/find_articles NOTE: All papers must be in memo format and include a minimum of two cited sourcePapers not in memo format will have five points deducted. Papers not citing sources will have five points deducted. Papers that are not professional or lack the quality of their classmate’s papers will also have five points deducted. Papers will include two infographics (infographics data or statistics shown as visual/graphic –one of these infographics must be your creation or five points will be deducted. Assignment Grading Criteria Assignment I Perform Management-Focused PESTLE 20 Arguments for and against the “shift in leadership” to Gen Y and Gen Z 20 Arguments for and against the “shift in leadership” to Females 20 Provide Data & Examples from Sources to Support Your Observations and Opinions 20 Does this topic impact small, medium, or large organizations differently 20 Total Points 100 Paper Grading Rubric—Assignment #2 Case Study II– Data/Analytics and Leadership -My Google search of the phrase, “data and ai replacing management positions” showed 1.32 million results. Nobody can be sure what the future holds—however I could argue that software (scheduling, HR/Payroll, and data analysis) and hardware (inventory scanners, laptops, smartphones) have been taking on management functions for years. What impact will Artificial Intelligence (AI) have on managerial positions? The OCC Online Library is an excellent source to utilize for all papers. The website is: http://libguides.oaklandcc.edu/find_articles NOTE: All papers must be in memo format and include a minimum of two cited sourcePapers not in memo format will have five points deducted. Papers not citing sources will have five points deducted. Papers that are not professional or lack the quality of their classmate’s papers will also have five points deducted. Papers will include two infographics (infographics data or statistics shown as visual/graphic –one of these infographics must be your creation or five points will be deducted. Assignment Grading Criteria Assignment II Perform Management-Focused PESTLE 20 Arguments for and against the shift to Software/Automation/AI in leadership positions 20 How will this shift to Software/Automation/AI impact your potential career in management/leadership 20 Provide Data & Examples from Sources to Support Your Observations and Opinions 20 Does this topic impact small, medium, or large organizations differently 20 Total Points 100 The Objective of All Discussion Topics, Classroom Exercises, Exams, Papers, and Oral Presentations? – We want to be able to explore ideas, have you think about them critically, and retain the information so you can “connect the dots” in the months and weeks to come when you see examples of them in the marketplace. We want to replace memorization of concepts and theories and have a learning environment where you can put the information to use at work, in other classes, and in life. Lifelong learning is a skill that you will need to succeed in your career. All of our efforts are to encourage critical thinking and the “application and performance of knowledge” (Peter F. Drucker) Bloom’s Taxonomy is widely used in the academic world to assess if learning objectives were successfully met. It moves from just memorizing to being able to evaluate concepts. The six stages are; Remember, Comprehend, Apply, Analyze, Synthesize, Evaluate. Below is an example of these stages I created with beer as the concept; Grade Tracking Sheet for the Winter, 12 Week ONLINE Semester, 2022 Principals of Management (BUS 2530) Assignment I – Young Talent/Female Talent (100 pts.) _________ Assignment II – Artificial Intelligence (100 pts.) _________ Exam #1 (100 pts.) _________ Exam #2 (50 pts.) _________ Exam #3 (50 pts.) _________ Presentation I – Soft Skills (100 pts.) _________ Presentation II – Interview (100 pts.) _________ Presentation III – Fishbone/Matrix (100 pts.) _________ Discussion Board 20 posts @ 15 pts. each (300 pts.) _________ Total Points Possible (1000 pts.) ______________ Sample Memo Memo To: From: cc: Date: Re: [Type memo here] [Recipient Name] [Your Name] [Name] [Click to select date] [Subject] Misc. Valuable Info Microsoft has a program for college students where they get free use of their suite of software (Word, Excel, PowerPoint, and OneNote). The Microsoft program for students now also includes use of Microsoft Teams. This is also a great tool to collaborate with your classmates without having to meet in person! https://www.microsoft.com/en-us/education/students A fun alternative to Microsoft’s PowerPoint program is Prezi. Fun to use and Free! https://prezi.com/signup/edu/enjoy/ Microsoft realizes that many younger students are tired of PowerPoint so they have a new Prezi competitor called SWAY. It’s free and fun to use; https://sway.com/ Any style of Memo document can be used for class—here’s some samples from Microsoft’s website; https://templates.office.com/en-us/Memos Similar help for creating a resume; https://templates.office.com/en-us/Resumes-and-CoverLetters Infographics are visual representations of data. Here are some sites to help you create a visual to help support your classwork (and management at yourworkplace!); https://spark.adobe.com/make/infographic-maker/ https://bubbl.us/ https://piktochart.com/ https://www.canva.com/pricing/ https://www.lucidpress.com/pages/education-request https://infogram.com/pricing https://www.easel.ly/ You can also use Microsoft’s Visio software, Excel, and PowerPoint to create visuals. Google Workplace and Apple’s iWork suite can also be used to create infographics. Surname 1 Student’s Name Institutional Affiliation Professor’s Name Course Date Response Discussion Providing a second chance by hiring ex-convicts depicts the need for people to be judged by their present personality since the former convicts have reformed. The management of an organization should conduct personality and performance analysis of excons before according them opportunity to work in their institutions. From the CNBC report, more than 82% of ex-cons are hired by employers because of the redemptive qualities that they display in shaping their character and focus in attaining personal and organizational goals (Mullaney 1). However, their subjection to training before hiring of ex-convicts is necessary to avert wastage of resources and duplication of work and realize the working structure of the company. Therefore, I can consider employing and giving a chance of excons to work in my organization since everyone makes a mistake in life and repeating the crime is not an option. Some ex-cons display creativity and knowledge that is required as an input in catapulting the organization achieve its objectives that ordinary hired staff. Hiring of ex-cons is a good gesture by employers in recognizing the potential of employee and filing the gaps in the firm to realize the expected output. However, the employer should inform other employees to avert mistrust in the workforce and enable the former convicts work with caution for reasonable interaction and relationship to exist in the company (Mullaney 2). Such approach will build comfort among the workforce and understand the significance of having a second chance in life to realize ambitions. Ultimately, Surname 2 offering guidelines to ex-cons avails redemptive opportunity and create a normal working environment to achieve success in the organization. Surname 3 Work Cited Mullaney, Tim. “Why Companies Are Turning to Ex-Cons to Fill Slots for Workers.” CNBC, CNBC, 18 Sept. 2018. Accessed from: https://www.cnbc.com/2018/09/18/whycompanies-are-turning-to-ex-cons-to-fill-slots-for-workers.html. Presentation I Emotional Intelligence Estela Cuna 3/21/22 Leadership Style rating My score is accurate to the leadership style perception I have , however I was still surprised on the high rating as I still have a lot to learn, the only item. 7 out of 10 score are the characteristics I would like to improve on the most. 𝟏 Motivating people to deliver the vision Managing performance effectively Selfconfidence Traits Emotional Intelligence Providing compelling vision of the future Positive attitude and outlook Being a good role Model Proving support and stimulation Personality assessment positive traits most relatable to me problem solving skills, effective communicator, self confident, strategic, hard working, goal oriented, likes challenges, rational, thick skinned and productive. positive traits NOT relatable to me Extrovert, self assured and Traditional and Love people interaction, Negative traits most relatable to me Impatient at times, irritable, dominating or controlling, harsh, explosive temper under stress and critical. Negative traits NOT relatable to me Arrogant, cold hearted, blunt, nitpicking, cruel, obstinate, haughty, hard time listening to others, intimidating and confrontational. Relating to others One of my biggest and most important personality traits is communication, I enjoy talking to people in order to build trust. Specially If interested the subject matter at hand, I like to listen to others and take notes. Empathy of to others is a trait I have been working on for the past 4 years, I let experience dictate much of my judgement. I enjoy collaborating with different groups of people as I enjoy learning and sharing my ideas. Empathy of to others is a trait I have been working on for the past 4 years, I let experience dictate much of my judgement. • Flexibility : In order to be open to new ideas , you must be willing to compromise and be able to change to adapt. Openness to change Impact Flexibility Growth Flexibility Adaptability Growth Adaptability Impact • Impact : Being able to see the bigger picture based on own and ideas of others, we must think of the impact we make on everyone involved. This is something I still struggle with, I often focus on current situation. • Growth: Keeping in mind the ultimate goal , to expand or increase understanding, process improvement and value. I often need to seek collaborators to help me through the process, • Adaptability: Being able to agree or agree to disagree in order to reach a mutual understanding with collaborators. Emotional Intelligence and Improving Emotional Maturity ❑ I can collaborate with all kinds of individuals regardless of their background, however I need to improve on my social skills in order to relate to people on a personal level. ❑ Sometimes you have to go through situations in life to help you understand others and be empathetic towards others unexpected life events. ❑ Motivation, Continue to mentor and motivate others around me to challenge and do the best they can. ❑ I would like to work on managing my emotions better or being able to balance based on each situation, I would like to take criticism is a less defensive manner. I know that I can accomplish this by learning to be a better listener. ❑ I always had the perception that emotions should be kept out of work environment, but emotions is what makes a human mind and can contribute and benefit. ❑ Perceiving emotions based on conversations and coaching of team. Current traits Listen to Music Believe in yourself Co-Operation Need to work toward Exercise Find a happy place Keep a Dream Diary As a child growing up, I used my “Right brain” as I was very into sports (baseball and cheerleading), music, (played piano and the flute) and loved to draw. During my last couple of years and after high school, I developed more traits leaning towards to “Left brain” and because more focus on mathematics, science and logic and continue to use today. I would like to become more balanced between both traits. ✔I like to keep an action item list to keep track of all my projects. ✔ I like to schedule weekly collaboration calls with team in order to make progress on items. ✔ I constantly follow up to ensure objectives are met. ✔ I seek feedback from others. ✖I need to work on balancing and breaking habits ✖ I need to work on asking for help, I tend to try and solve on my own. ✖ I need to work on making a quick decision even if I’m not 100 % sure of the facts. Sources • https://www.truity.com/test/type-finder-personality-test-new (Slide 2) • https://www.teamtechnology.co.uk/leadership/styles/ (Slide 1) • Dictionary.com (slide 5) • https://reignministries.co.uk/identifying-emotions-guiding-young-people-into-emotionalmaturity/ (slide 6) • https://www.neurosurgicalatlas.com/volumes/non-technical-skills-in-neurosurgery/emotionalintelligence (Slide 6) • https://blog.innerdrive.co.uk/8-ways-to-improve-creativity (Slide 7) Presentation 1 – Grant Jefferies BUS 2530 Results From HBR Leadership Assessment Tool ● Go-to leadership style: Provider ○ I am motivated to lead from the front and to take care of the people around me. ○ The assessment is fairly accurate in comparison to how I view my leadership style. ○ I would think of myself more open to others ideas than it portrays. Pros: 1. Deeply caring 2. Thoughtful to others 3. Confident in my abilities Cons: 1. Inflexible to new ideas 2. Intellectually distant from others 3. My way or the highway Improving How Well I Relate to Others Ways I can improve on my relatability: Being more open to new ideas This will expand my mindset and help me realize that my ideas aren’t always the best. Starting conversations with more people I should step outside my comfort zone and initiate conversations with others, to improve my people skills. Learning from others’ experiences Seeking to learn from others will show that I don’t think I’m always right. Openness to Change and Diversity of Ideas ● My personality type tends to resist others’ ideas. ● In addition, I find change hard and don’t like to change my processes. ● I should work on accepting new, different concepts. Change is important! The collaborative sharing of ideas and thoughts leads to ground-breaking innovation 61 % of companies in the survey utilize open innovation, where employees share, openly, their ideas. (Source 1) Emotional Intelligence (EI) Emotional intelligence carries immense value in the workplace. Improving Emotional Maturity: Statistics: – 59% of employers would not hire someone who has a high IQ but low EI. – 75% of employers said they are more likely to promote a worker with high EI. – People with high EQ make $29,000 more annually than people with low EI. – I can recognize others’ emotions pretty well; however, I find it hard to act on a certain way to improve their emotional state. To improve, I can start being emotionally vulnerable myself, so I can improve my emotional knowledge better. 61% of executives, in 2019, said that EI will be a must have skill in the next five years. (Sources 2-4) In addition, increasing my specific vocabulary of emotions will help me to easily identify particular emotions. Improving Creativity and Problem Solving Ways to improve problem solving: 1. Develop a hobby a. Hobbies generate new knowledge and ways of thinking. 2. Play with the theoretical a. Allowing yourself to think about unrealistic, yet possible outcomes to situations will give you more solutions to problems. 3. Discuss problems with others a. Everyone has their own way of solving problems. “Every child is an artist, the problem is to remain an artist once he grows up.” -Picasso (Source 5) Works Cited 1. https://alcorfund.com/insight/latest-innovation-statistics-and-facts-2020/ 2. https://blog.dtssydney.com/30-interesting-statistics-on-emotional-intelligence 3. https://www.forbes.com/sites/travisbradberry/2014/01/09/emotional-intelligence/?sh=337f84251ac0 4. https://www.statista.com/statistics/1074065/timeline-emotional-intelligence-must-have-skill-worldwide/ 5. https://www.psychologytoday.com/us/blog/adventures-in-divergent-thinking/201905/10-statistics-you-need-knowabout-creativity-work

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