(Mt) – HOSP 3085 JWU Deployment System and Information Session Paper

Attached.Development System Outline••••••Section 1: IntroductionSection 2: Job Description and Employee Assessmenta. Responsibilitiesb. Qualificationsc. Other Skillsd. Salaries and BenefitsSection 3: Country overviewa. History of Singaporeb. Languagesc. Cultural Viewd. Size of the Countrye. Governmentf. Currencyg. ClimateSection 4: Hospitality managementA. Business and social protocoli. Mask of personal dignityii. Dressingiii. Punctualityiv. Silencev. Meeting, Greetings, and titlesvi. Giving Giftsvii. Business cardsviii. Meeting Managementix. Negotiationx. Languagexi. Gesturesxii. Gender differenceB. General management principles and challengesi. Management Principles and stylesii. Challenges & solutionSection 5: Life as an expatriatea. Moviesb. BooksReferenceOneFarrerHotelOne Farrer Hotelthree hotels operating under one umbrellaUrban Hotel,Loft HotelSkyline HotelAmenitiesModern Gym700 pieces of artSwimming poolPackingFree InternetModern roomsJobResponsibility Manage hotel operations Conduct meeting with management team of the hotel Manage all service recovery procedures Manage and oversee all departments through heads ofdepartments Business planning Decision making and hiringQualifications University degree in hotel management Working experience Interpersonal skillsExpatriate opportunities Morejob opportunities Connection with the outside world Singapore a business hub Diversity in populationRunning head: DEVELOPMENT SYSTEM1Development SystemInstitution Affiliation:Date:DEVELOPMENT SYSTEM2Section 1: IntroductionOne Farrer Hotel serves in the hospitality industry by offering state of the art services todifferent range of customers. One Farrer Hotel is in heritage district in Singapore. It is a five-starhotel that offers a variety of services to its customers. It is next to Ferrar Park MRT station. Itoffers luxurious services. It has approximately two hundred and fifty room, suits and Villas. Ithas about 120 employees.One Farrer Hotel has three hotels operating under one umbrella. These hotels are TheUrban Hotel, Loft Hotel and Skyline Hotel. They offer a variety of services and providecustomers with quality and luxurious amenities to attract and enhance their services. This hotelfocuses on style in their service. They have numerous arts within the hotel and are available forthe visitors to view. The hotel focuses more on Asian artists by holding over 700 pieces of artfrom renowned artists from Asia. People enjoy the serene environment within the hotel. Visitorshave the right to open their rooms to have an encounter with the weather around the area. OneFerrer Hotel has well-arranged and organized places that go beyond the expectations of thevisitors. The only complaint people have about the size of their rooms. Visitors expect biggerrooms, especially after comparing with the size of the hotel and their services.One Farrer Hotel has numerous amenities, as stated above. They range from the moderngym with quality tools and qualified instructors who guide visitors. They provide access to allpeople, including disabled in wheelchairs. They offer secure packing for the visitors’ vehicle. Itis also worth noting their big swimming pool and spar for body treatments. This hotel stands tallamong others in Singapore.DEVELOPMENT SYSTEM3The hotel offers free internet to its customers. It allows people to check early and leaveslate as they wish, thus extending the time for the visitors to enjoy the beauty and quality ofservices offered in the hotel. One Farrer Hotel considers their member and loyal customer bygiving them exclusive members rates and loyalty points that customers can redeem with a freenight stay into the hotel.The hotel offers an expansive view of the city for the customer to have a morecomprehensive look of the town. It provides customers with a work desk, smart TV, media huband complimentary minibars. Room’s quality and services differ across the three branches.Urban Hotel offers to streamline rooms with neutral décor. It also has a wood floor. LoftApartments offers rooms with separate kitchenette and living space while Sky Villas providesone and two bedrooms furnished plus a balcony for each user.The hotel offers a variety of dishes ranging from the locally produced to internationalfood. This attracts local and international visitors. They have local fresh seasonal includes themodern self-service light meals plus fresh juice. They also offer One Farrer Confectionery whichincludes baked artisan breads, cakes and Pastries. They also serve cocktails or craft beer. Theyembrace technology in making order since the visitor can use the in-room interactive TV at anytime of the day, thus making it convenient for the customers. A customer may decide to pick hisor her order when is ready or have it delivered on his or her room.It is also worth noting that the hotel has lush garden areas, hot springs for ReflexologyWater Walk, sauna, steam room and gym, among others. They also teach visitors on how to cookfood from different communities in Singapore, thus improving the client experience. It is worthvisiting this hotel and working in this hotel as a manager will provide vast exposure as it receivesDEVELOPMENT SYSTEM4visitors from different parts of the world. It may also help the US-based manager gain secureexperience on diversity in the hospitality industry.Section II: Job Description and Employee assessmentResponsibilitiesThe candidate is taking the role of the general manager of the hotel. The hotelier will assumea large role considering that he will take care of the three hotels under the One Farrer Hotel inSingapore. The hotel is significant for one to manage all activities, especially across the threebranches. However, he will be overall and will take part in decision making. The following arethe roles and the responsibility of the general manager of the hotel.•Manage hotel operations•Conduct meeting with management team of the hotel•Ensure compliance with the hotel policies, operation controls, and service standards.•Handle all hotel complaints•Manage all service recovery procedures•Lead all hotel issue such as customer services and capital projects•Making sure decisions made are in the interest of the hotel•Manage hotel profitability•Enhance customer satisfaction•Oversee budgeting and financial reporting and planning every year•Safeguarding operation quality through audit•Work with sales team towards acquiring new and corporate clients for improvedprofitability of the facility.DEVELOPMENT SYSTEM•Manage and oversee all departments through heads of departments•Provide the needed leadership to the hotel•Use audit for quality improvement•Business planning•Decision making and hiring•Managing shifts•Plan and organize marketing with sales department•Setting relevant goal•Ensure maintenance of the hotel and its environment•Ensure strong communication among branches5The position demands a highly intelligent hotel professional who has strong skills inmanagement. One should also have experience in a similar situation, not to risk the hotelperformance and reputation. To succeed in the position, one must avail himself when needed.The challenge is that one has to avail himself even during the weekends and holidays since atthis time people flock into the hotels asking for the hotel services.QualificationsQualification for this position includes a university degree in hotel management, Businessadministration or any other Hotel related field. One should have working experience of not lessthan seven years. One should be in a position to communicate well in English.DEVELOPMENT SYSTEM6Other skillsOne should have interpersonal skills. One should have leadership skills and patient,creative, flexible, and self-motivated. Above that, one should have the capacity to motivateothers and discipline members of the staff. One should also have excellent computer skills. Thecandidate should be able to work well with others and remain calm during pressure. Numericaland literacy skill is paramount for the candidate since one has to understand numbers in differentareas for quality analysis.Creativity is one of the critical skills needed in the hospitality industry since it improvesthe experience of the customers. It also exceeds the expectations of the customers. Therefore, thecandidate should have a high level of creativity to meet such needs and exceed customerexpectations. One should display a high level of diplomacy and problem-solving skills.Salaries and benefitsThe basic salary for this position is $ 17,000 per month. The position also has numerousbenefits attractive to the candidate. First, the manager will have house accommodation andpersonal maintenance provided. The position also attracts medical and health insurance. One willalso have a retirement plan contribution paid for. The hotel also offers a paid vacation for twoweeks each year. The general manager can access the services of the hotel and its amenities at adiscounted fee.The manag…

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