Provider Operations Management (SOM) – Particular person Project October Semester, Tutorial Yr 2025/2026 – Ngee Ann Polytechnic, Singapore

SCHOOL OF BUSINESS AND ACCOUNTANCY Particular person Project  1. Project Goal: Students will research, sight (on-space focus on over with) and note their knowledge on Provider Operations Management in performing an review ask project of a carrier organisation in Singapore. 2. Project Necessities: Opt a carrier organisation from any carrier enterprise, e.g. Food & Beverage, Retail, Resort, Spa & Wellness, etc. and develop the next projects: a. Research and summarise concisely on the background and introduction of the carrier organisation that you just’re working on. b. Illustrate the carrier organisation’s contemporary machine in managing ready lines utilizing the next Psychology of Waiting parts: That used empty feeling (Empty or unoccupied time goes slowly) A foot within the door (Pre-carrier waits seem longer when it has no longer began) The gentle on the discontinue of the tunnel (Decreasing apprehension) Excuse me, nonetheless I became first (Equity) c. Fraction 1 factual and 1 inappropriate ready experiences observed within the organisation’s contemporary administration of purchaser ready . The ready task could maybe maybe additionally be sooner than or after entering the skill. d. Give an explanation for and substantiate on 2 programs about give a steal to the organisation’s contemporary machine in managing waits . e. Record your chosen organisation’s contemporary space (a particular outlet, e.g. NTUC FairPrice Finest at Bukit Timah Plaza) utilizing any 5 of the next Command Resolution Concerns: Access Visibility Traffic Parking Growth Atmosphere Competitors Enhances 3. Project Manner It’s doubtless you’ll maybe maybe work personally to full this project. Pupil will deserve to conduct connected research, observations and is impressed to have declare contact and interactions to expertise the companies within the chosen carrier organisation. Your person project could maybe maybe additionally honest silent be presented in PowerPoint presentation layout (narrated) and can honest encompass the next sections: Hide Stir (1 bolt) Introduction of the Firm (1 bolt) Psychology of ready parts (no extra than 4 slides on this allotment) Sharing of factual and inappropriate experiences within the administration of purchaser ready and concepts (no extra than 8 slides on this allotment) 5 space different considerations (no extra than 5 slides on this allotment) Reference/Bibliography Record (1 bolt) 4.2  The ‘Project Hide Stir’ outlines the project title, title of the carrier organisation, due date and title of student and tutor. 4.3  References/Bibliography – There are several sorts that it’s essential maybe maybe be additionally honest employ.  However, you ought to be constant and be obvious that you just encompass all of the connected knowledge equivalent to: authors title(s), date, title of publication, and both publisher and place (for a e book) or volume number (for a journal) and the pages you’re relating to. Instance: E-book: Morrison, A.M., (2002), ‘Hospitality and Stride Advertising and marketing’, third Edition, Delmar, Thomson Finding out, Albany, Original York Journal Article : McKercher, B, (1998), ‘The Attain of Market Access on Destination Resolution’, Journal of Stride Research, Vol. 37 (1), pp. 39-47 Newspaper Article : The Straits Instances, (2000, September 30), ‘SIA Guarantees a Elevated Formula to Waft’, The Straits Instances, pp. 108 The Cyber internet : Cyber internet 1: ‘Enchantment Owners to Woo More Company’ http://www.stb.com.sg/media/press/19880612.stm Cyber internet 2: ‘Singapore Tourism Convention’98: Original & Innovative Ways to Market Singapore to the World’ http://www.stb.com.sg/companies/stc/STC-InnovMtrpt.stm 4. Due Date This presentation slides (with narration/dispute over) are due on Week 8, 12 Dec 2025 @ 2359 hr . A softcopy is to be submitted via SafeAssign in PoliteMall. It will picture 25% of the semester grade for SOM. 5. Evaluation Requirements Your document can be assessed as follows: Introduction of the Firm                                                                                      10% 5 space different considerations                                                                                    25% Psychology of ready parts                                                                            20% Sharing of factual and inappropriate experiences within the administration of purchaser ready       20% Ideas with explanations                                                                         20% Total presentation of the document and grammar                                                          5%                                                                                                                                     ——                                                                                                                                    100% Write My Project Hire a Legitimate Essay & Project Creator for polishing off your Tutorial Assessments Native Singapore Writers Team 100% Plagiarism-Free Essay Absolute best Satisfaction Charge Free Revision On-Time Supply

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