(Mt) – MGT 520 SEU The Improvement of The Large Saudi Arabian Company Paper

Attached.1Running Head: CRITICAL THINKING ASSIGNMENTResume DiscussionPart 1Critical Thinking AssignmentStudent’s NameInstitutionCourseProfessorDate2CRITICAL THINKING ASSIGNMENTCritical Thinking AssignmentIntroductionThe improvement of the large Saudi Arabian Company requires well-planned and provensystematic initiatives that can spur its productivity and profitability. Concisely, like any otherorganization, the giant Saudi Arabian Company, is made up of several employees who all worktogether towards achieving the specific goals that can be seen as the heart of the Company. In anycompany, the motivation for change comes hand in hand with the relevant action. In essence, theemployees of the large Saudi Arabian Company can embrace new working ways if they directlytake part in the decision-making process that affects them.Reasons for Occurrence of Rater Errors while Evaluating Customer Service EmployeesPreconceived opinion over some employees: Personal feelings can influence the rating ofother individuals either positively or negatively (Jafri, 2017). A supervisor might like a particularcustomer service employee, thus ending up rating the worker positively and vice versa for anemployee, he/she, dislikes resulting in inaccuracies and inconsistencies.Central tendency error: This error occurs when a supervisor avoids making sound judgmentover the working performance of an employee to prevent necessary confrontations from theworkers in the severe case, thus creating inaccuracy and inconsistency in the rating of customerservice employees.Bias in evaluating an employee of the same caliber as the supervisor: This error occurswhen there is a lack of objective measure for rating performance (Ozkul et al., 2019). As such, thesupervisor finds it difficult to rate an employee whom they share the same academic levels/jobgroup.3CRITICAL THINKING ASSIGNMENTErrors resulting from recent incidents: This error occurs when a recent event influences thethoughts of a supervisor (Jafri, 2017). A classic example is when a customer service employeewho has recently attracted more customers to the Company gets a higher rating on the spectrumdimension as compared to others.The Need for the Alignment of Organizational Goals with Employee Goals and thePerformance Management SystemImproved productivity and performance: The alignment of the organizational goals, theemployee goals, and the performance management system brings clarity and focuses towardsoperating smartly and efficiently in a company. When all the customer service employeesinternalize…

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