PROFILE
Accomplished Customer
Service Expert committed
to the delivery of quality
service. Professional and
Ethical. Seeking to assist or
help a new customer
service department in
creating and achieving
the much-needed
customer service goals.
CONTACT
ADDRESS:
15851 Southwest 139th
Place, Miami
FL 33177.
PHONE:
305-992-6010
EMAIL:
[email protected]
om
EDUCATION
MIAMI DADE COLLEGE
Currently in School
Major: Pre-Science in Dentistry
WORK EXPERIENCE
Mental Health Clinic: Front Desk and Clinical
Administrative
Current Job
• Answering phones.
• insurance verification.
• documentation of billing forms.
• scheduling of appointments.
• verification of patient control list.
• Provide Service Information.
Royale Hair Products: Manager, Trainer, and
Salesperson
June 2010 – March 2020
• Planned and Coordinated staff training
programs.
• Emphasized on specific product features
that would attract customers.
• Followed up and ensure customer’s
satisfaction after purchase.
• Negotiated of terms of sales and prices
while reaching an agreement with
customers.
• Recommended specific products to
customers while helping them meet their
needs.
• Submitted orders for processing.
• Solved conflicts and disputes between
customers and employees.
• Responsible for inventory management,
including displays, merchandising, and
pricing.
• Processed and accepted payments made
by customers in cash.
SKILLS
• Administrative Procedures,
• Customer Relationship Management
• Customer Satisfaction Enhancement
• Bilingual (Spanish and English)
• Ability to motivate
• Excellent problem-solving skills
• Customer service, Good Presentation
abilities
• Customer Acquisition
• Marketing Skills
• Multitasking and negotiation
• Problem solving abilities
• Communication Skills
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