ACTIVE LISTENING

Have you ever tried to have a conversation with someone who is distracted? Maybe they were watching a television show or looking at their phone as you attempted to convey important information. Perhaps you asked if they understood what you were saying, and they repeated the last few words you said but were obviously missing the point. At this point in the conversation, the most likely phrase to follow is, “Are you even listening to me?” In situations like this, it becomes clear how important listening is in facilitating a healthy conversation, but there are also more subtle ways in which we can improve our listening skills. In this Discussion, you will reflect on the behaviors used by both good and poor listeners and use this analysis to identify key behaviors for effective listening. To prepare for this Discussion: Consider two specific individuals to refer to for this Discussion—one whom you consider to be a good listener and a second whom you consider to be a poor listener. Make sure to conceal their identity in your post. BY DAY 3Post an analysis of the specific behaviors each individual does or does not use when listening. In your analysis, do the following: Describe the nonverbal and verbal behaviors and actions of each individual as they listen to you.Describe how each individual checks (or fails to check) for understanding.Analyze how each individual’s listening skills have affected either the outcomes you are jointly trying to achieve, your relationship over time, or both.Analyze how your observations align with or extend ideas on active listening from this week’s Learning Resources. Share on Facebook Tweet Follow us Sample Answer     The Art of Listening: Good vs. Poor Effective listening is the cornerstone of successful communication. By analyzing the behaviors of a good listener and a poor listener, we can identify key strategies for improving our own listening skills. The Good Listener (Let’s call her Sarah): Nonverbal: Sarah maintains eye contact, leans slightly forward, and has an open, relaxed posture. She avoids fidgeting or looking around the room. Full Answer Section       Verbal: Sarah uses verbal cues like “uh-huh” and “I see” to acknowledge my points. She asks clarifying questions (“Can you elaborate on that?”) to ensure understanding. Checking for Understanding: Sarah frequently summarizes what I’ve said (“So, you’re feeling frustrated because…”) and asks if her understanding is correct. Impact: Conversations with Sarah feel productive. I feel heard and valued, making me more open to sharing and collaborating. Our relationship thrives on mutual respect and understanding. The Poor Listener (Let’s call him Mark): Nonverbal: Mark often glances at his phone or looks around the room. He might have a closed posture with crossed arms or slouching. Verbal: Mark makes minimal verbal cues and interrupts frequently to offer solutions or share unrelated experiences. Checking for Understanding: Mark rarely checks for understanding. He might simply repeat the last few words I said without grasping the full context. Impact: Conversations with Mark are frustrating. I feel unheard and dismissed, leading to disengagement. Our relationship suffers due to a lack of genuine connection. Alignment with Learning Resources: This week’s learning resources emphasized the importance of active listening, which aligns perfectly with Sarah’s behaviors. Her eye contact, verbal cues, and summarizing demonstrate she’s actively engaged in the conversation and trying to understand my perspective. Mark, on the other hand, exemplifies poor listening habits like minimal feedback and interrupting, hindering effective communication. Extending the Ideas: The learning resources focused on active listening in a professional setting. However, Sarah’s good listening skills extend to all types of conversations, fostering positive relationships in both personal and professional spheres. This question has been answered. Get Answer

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