Conflict Resolution

Conflict Resolution Rubric Sept 2022
Modes of Conflict Resolution (15 points)
a. (15 points) Excellent: An introduction and purpose statement are included at the
beginning of the paper. The 5 modes of conflict resolution are accurately and
comprehensively described, with discussion from evidence-based literature related to the
usage of one or more of these modes. At least 3 scholarly sources are used to support the
description.
b. (13 points) Proficient: An introduction and purpose statement is not included at the
beginning of the paper or the 5 modes of conflict resolution are accurately, but not
comprehensively described, with discussion from evidence-based literature related to the
usage of one or more of these modes, or only 2 scholarly sources are used to support the
summary.
c. (12 points) Adequate: An introduction and purpose statement is not included at the
beginning of the paper or the 5 modes of conflict resolution are accurately, but not
comprehensively described, with discussion from evidence-based literature related to the
usage of one or more of these modes, or only 1 scholarly source is used to support the
summary.
d. (11 points) Poor: An introduction and purpose statement is not included at the beginning of
the paper and the 5 modes of conflict resolution are not accurately or comprehensively
described, with discussion from evidence-based literature related to the usage of one or
more of these modes, and only 1 scholarly source is used to support the summary.
e. (0 points) Missing: Criteria substantially not met or not submitted.
Conflict Description (20 points)
a. (20 points) Excellent: The paper includes a detailed description of the conflict, and the
persons involved, and it identifies the ethical or legal nature of the conflict. (18 points)
b. (18 points) Proficient: The paper includes a mostly complete description of the conflict, the
persons involved, and the ethical or legal nature of the conflict.
c. (16 points) Inadequate: The paper includes a partial description of the conflict, the persons
involved, and the ethical or legal nature of the conflict.
d. (14 points) Poor: The paper includes a significantly incomplete description of the conflict,
the persons involved, and the ethical or legal nature of the conflict.
e. (0 points) Missing: Criteria substantially not met or not submitted.
Solution (20 points)
a. (20 points) Excellent: The best solution based on the 5 modes of conflict resolution is
selected to resolve the conflict with a logical rationale for selection.
b. (18 points) Proficient: An appropriate solution based on the 5 modes of conflict resolution
is selected to resolve the conflict with some rationale for the selection.
c. (16 points) Adequate: An appropriate solution based on the 5 modes of conflict resolution
is selected to resolve the conflict, but no rationale is provided.
d. (14 points) Poor: The solution is inappropriate or not based on the 5 modes of conflict
resolution and no rationale is provided.

e. (0 points) Missing: Criteria substantially not met or not submitted.
Application of Modes of Conflict Resolution (10 points)
a. (10 points) Excellent: The paper includes a detailed explanation of how each mode of
conflict resolution could be applied to resolve the conflict and is supported by at least one
scholarly reference.
b. (8 points) Proficient: The paper includes less than a detailed explanation of how each mode
of conflict resolution could be applied to resolve the conflict, which is supported by at least
one scholarly reference.
c. (6 points) Inadequate: The paper includes an explanation of how some, but not all, of the
modes of conflict resolution, could be applied to resolve the conflict, and is supported by at
least one scholarly reference.
d. (4 points) Poor: The explanation of how the models of change could be applied to resolve
the conflict is significantly incomplete.
f. (0 points) Missing: Criteria substantially not met or not submitted.
EPSLO 7.0 Use of Communication Skills to Resolve Conflict. (20 points)
AACN Competency: Domain 6, 6.4 Work with others to maintain a positive climate; 6.4c Engage in
Constructive Communication
a. (20 points) Excellent: The paper includes a detailed explanation of how communication
affected the conflict and a detailed explanation of how communication affected conflict
resolution and there is an intext citation and reference that supports the explanation.
b. (18 points) Proficient: The paper includes an explanation of how communication affected
the conflict and an explanation of how communication affected conflict resolution, but
there is no intext citation and reference that supports the explanation.
c. (16 points) Adequate: The explanation of how communication affected the conflict lacks
significant detail or the explanation of how communication affected conflict resolution lacks
significant detail and has no intext citation or reference to support the explanation.
d. (14 points) Poor: The explanation of how communication affected the conflict lacks
significant detail and the explanation of how communication affected conflict resolution
lacks significant detail and has no intext citation or reference to support the explanation.
e. (0 points) Missing: Criteria substantially not met or not submitted.
APA (10 points)
a. (10 points) Excellent: All the following criteria are present and met: All lines are double-
spaced lines. The reference page is formatted correctly. Citations in text are formatted
correctly. Quotation marks are present where needed and the (Author, Year, page
number) is cited. Headings are used to identify major sections of the paper. Each use of a
source includes a correctly formatted citation (Author, Year, page number), and the
reference page is properly formatted.
b. (9 points) Proficient: There are fewer than 3 errors in the paper.
c. (8 points) Adequate: There are 4-6 errors.

d. (7 points) Poor: There are 7-9 errors.
e. (0 points) Missing: There are more than 9 errors.
Written Communication & Originality (5 Points)
a. (5 points) Excellent: Author’s note included. Uses professional language and includes an
introduction and summary. There are no spelling or grammar errors. Turn-it-In Report
verifies student-produced original content.
b. (4 points) Proficient: Author’s note included. Uses professional language and includes an
introduction and summary. There are fewer than three errors in the paper. Turn-it-In Report
verifies student-produced original content.
c. (3 points) Inadequate: Author’s note included. Uses somewhat professional language and
includes an introduction and summary. There are more than three errors in the paper. Turn-
it-In Report verifies student-produced original content.
g. (1 points) Poor: The author’s note missing, or the language of the paper is significantly
lacking in professionalism or has more than 3 spelling or grammar errors, is missing an
introduction and/or summary, or the Turn-it-In Report verifies substantial similarity (>50%)
to other content.
h. (0 points) Missing: The language of the paper is significantly lacking in professionalism,
missing an introduction and summary, and the Turn-it-In Report verifies substantial
similarity (>75%) to other content; may be cause for disqualification of the submitted
assignment.

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