1. Read the customer service article in the LA Times
1. Read the customer service article in the LA Times – https://www.latimes.com/business/story/2020-08-11/column-coronavirus-customer-service and write a two paragraph reflection plus give a personal example of customer service you have experienced…good or bad example.” 2. Review Ch 1 of Text and comment in Section 1.5 on Learning Objective 1 “Define customer value and explain why it is … Read more