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ITS 835 Chapters 26, 27, 28, 29 Mini-Cases on ERM and RIsk Enterprise Risk Management Professor Michael Solomon Overview • Collection of four mini-cases • Leaves open ended questions • Presents real life situations • And needs for ERM • Mini-Cases • • • • Bim Consultants Inc. Nerds Galore The Reluctant General Counsel Transforming Risk Management at Akawini Copper Bim Consultants Inc. • Consulting firm • • • 10 offices in Canada 3,000 staff 30 partners • “Customers are number one” • But revenue is stagnant • Opportunity to buy out competitor • • Purchase would double size and sales Negotiations must be kept confidential Nerds Galore • Canadian IT service company • • • 12 offices 1,000 employees Grew from founder’s garage • Shift from small start-ups to medium size customers • High turnover of 20% is causing concern • Decreasing customer satisfaction • Steady revenue (for now) Nerds Galore, cont’d. • • Strategy from new HR VP • • • • • Attract the best talent Retain good people Manage talent Optimize the use of people Rely on outsourcers Executive team workshop to explore HR risks • • • • • Inability to recruit people with needed skills Loss of staff with key internal knowledge Uncompetitive labor production Increased departures of skilled technical staff Loss of key business know-how The Reluctant General Counsel • • • Business Software Corporation (BSC) • • Silicon Valley, CA Annual revenue over $1 billion Board wants ERM • Upper management supports establishing ERM EVP of development and general counsel • • • • Doesn’t want to be involved in ERM Risk discussions could be discoverable in lawsuits U.S. Securities and Exchange Commission (SEC) • Requires disclosure of risks Recommendation is to not formally pursue ERM Transforming Risk Management at Akawini Copper • Akawini Copper • • • • Mining company acquired by larger United Minerals Single mine and plant $774 million in revenue 1,500 employees • United Minerals implemented ISO 31000 framework • • Substantially more sophisticated than Akawini’s RM Launched project to transform Akawini RM to ERM

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