(Mt) – MGT 322 Saudi Electronic University Lean Thinking and JIT Model Questions

Hi there! I am done with the work.Kindly have a look at it,and if you need me Let me asap. Don’t forget to rate and invite me for other tasks that you may have or in future.Running head: LOGISTICS MANAGEMENTLogistics ManagementStudent’s nameUniversity Id numberInstitution’s nameCourse name and codeDate1Running head: LOGISTICS MANAGEMENT2Logistics Management1. Executive SummaryTo achieve the FLYNAS improvement objectives, supply chain management processeslike production and customer interface will be used to improve the company’s procedures.Similarly, principles 6 and 7 of Supply Chain Management can be applied to enhance theoperations of FLYNAS. This paper looks at the options that are available to the managementteams of the company to make its customers happier and improve its product and services.2. Background InformationFLYNAS is a Saudi Arabian low-cost airline. The company is based in Jeddah’s KingAbdulaziz International Airport. The company is a fully-owned subsidiary of Saudi, the flagcarrier for Saudi Arabia. FLYNAS offers its customers travel packages to eight destinations. Thedestinations include Qassim, Riyadh, Tabuk, Medina, Jizan, Abha, Dammam, and Jedah. Theairline’s inaugural flight was on 23rd September 2017 (Anon, 2019). FLYNAS was formed tocater for the needs of local and international tourists, and Umrah and Hajj pilgrims. By January2019, the company had two types of aircraft in operation; the Airbus A320 and A200. All thecompany’s airplanes are new and carry 186 customers (Perez, 2015).FLYNAS has adopted an aggressive online selling strategy. The company uses itswebsite www.flyadeal.com to sell directly to its clients and get paid through debit and creditcards. Besides, it has a Flynas mobile App. The FLYNAS website is in English and Arabic tocater for international and local clients. The site is suitable for making online bookings andemphasizes the uniqueness of the company’s services.3. Problem DescriptionRunning head: LOGISTICS MANAGEMENT3The company has terrible customer service. According to customer reviews on onlineplatforms such as the trip advisor, the staff is poorly trained to handle customer complaints,unprofessional, and untidy (Alqahtani, 2019). The second problem is with their online bookingsystem. The platform sometimes double-charges clients and the process of getting a refund istedious and frustrating.The company has delicious food. It is famous, for instance, for its well-fried chicken. Thecompany is also renowned for its friendly staff. However, there are some cases of indisciplineand unprofessional behavior like ogling at female customers (Alqahtani, 2019). Its chicken isalso a bit too salty, which may affect clients with health conditions.4. Application of logistics and Supply Chain Management concepts/toolsCustomer InterfaceFLYNAS has invested heavily in getting modern new aircraft but is not keen on gettingthe right people to in…

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