(Mt) – MGT 323 Saudi Electronic University Abbie Katz Case Study Questions

Description

Read the Abbie Katz case 
1) Find one mistake from the 101 Costly HR Mistakes book and discuss how the mistake is relevant to the Abbie Katz case. Make sure to identify the mistake #. (10 points).  
2) Find two (2) mistakes from the 101 Costly HR Mistakes book and link each one back to a discussion topic covered in class already from the Dessler textbook.  Make sure to include the chapter the discussion was from. ( 12 points each)
(ie- #31 Not Documenting Employee Issues Appropriately can be linked to several discussions. The one I chose is how raters may ignore poor performance by not properly including performance issue on the performance evaluation, either by failing to include it on the evaluation or by not disciplining the employee properly. If terminated, there would be no documentation of the inappropriate behavior. This was discussed in chapter 9 during how to properly conduct performance evaluations and discussing discipline with the employee). 
For your answer, provide more concepts about the mistake as discussed around the topic found in Dessler.
3) From the Abbie Katz case, what information written in the case is not relevant for a manager/supervisor to know about Abbie?

Unformatted Preview
ABBIE KATZ CASE – MGT 323 Abbie Katz is a 28-year old single woman who has a young child and a newborn due in seven months. She’s been working her way through school while paying for college with both scholarships and her own money. Abbie receives excellent grades in college and someday plans on becoming a CPA but with a young child she does not have the ability to work in an accounting firm and devote her time to studying and full-time work. She currently attends college part-time. Abbie grew up in a nice suburban neighborhood with her parents and two siblings. During her teens, she was diagnosed with epilepsy. For years, it was uncontrollable. but when she was nineteen, with new medications her epilepsy has been controlled with her ongoing prescription drugs she is required to take for the rest of her life. She may have a seizure one to three times per year. Abbie currently works as an accounting clerk at the XOXO Credit Union. Employees are told work standards such more than three sick days per quarter constitutes a formal disciplinary action and more than two significant errors per quarter will be evaluated and may cause termination. During the last twelve months, Abbie has called off work twice, both times were due to seizures she experienced. It typically takes her 2-3 days to fully recuperate and regain her strength and overcome headaches she gets with the seizures. The first time she called off, it was on the 1st of the month when it is extremely busy within the accounting department. Due to her absence, her manager had to complete the majority of her work that is due by the 5th of the month. This left her manager extremely angry. The second time she called off she returned to work the day after her seizure occurred. She was not feeling up to par and noticed that she could not concentrate that well. After doing some of her work that day, she ended up going home for the remainder of the day and was off for another two days to recuperate. A month later, Abbie discovered that when she came in last month while not feeling well, she entered some wrong transactions which caused one of credit union’s largest business customers to get a delinquent notice. It was for a $100,000 payment that was posted incorrectly. The COO of the business came to the credit union and threatened to close the business accounts. Once again her manager was not happy with Abbie and gave her a disciplinary warning as a result of that error. Two months later Abbie posted a $20 payment incorrectly to another customer’s account. Six months after that, she posted a $500 payment to an incorrect business customer’s account. Abbie’s manager is now convinced that it is Abbie’s pregnancy that is causing her to make all these errors. The manager requires Abbie to take the remainder of her pregnancy off because the company can no longer have errors in the books. Despite these errors as described, during the same twelve-month period, Abbie reconciled all the bank statements each month error free, received two letters of appreciation from business customers who are happy with her quick responsiveness, she successfully trained a new accounting clerk during 1 orientation, and willingly accepts overtime when offered to employees in the department during peak times. Abbie is known for her compassion and well-mannered demeanor when dealing with customers and other staff. She is liked by most co-workers. Many of her co-workers are supportive to her when she takes some extra breaks throughout the day. They realize she is having a difficult pregnancy and at times do see her sick throughout the morning. While Abbie was off work based on her manager’s requirement, the company discontinued her health insurance because of her inactive status at work. She also learned that she did not receive her annual pay increase that all other co-workers received. Annual raises are based upon individual performance. In addition, she did not receive a 10% pay increase on a new salary scale for accounting clerks. The Human Resources Manager determined the pay for the XOXO Credit Union accounting clerks did not align to those of other credit unions within the geographical location and salary data. Upon Abbie’s return from her six-week maternity leave, she learns that her manager hires Hunter Kelly to fill the vacancy of a newly created position of Senior Accounting Clerk. This position requires previous work in a credit union and an educational background leading to a Bachelor’s Degree in Accounting or Finance. Hunter’s starting salary was 5% more than Abbie’s current rate. Obviously, Abbie is very frustrated and is unmotivated to do her best work. She strived to move up within the XOXO Credit Union. Another employee, Tiffany is an African American female. Tiffany is also an accounting clerk and is very upset with how Abbie has been treated by co-workers. When Tiffany was pregnant last year there was little compassion from her co-workers. In addition, the department manager put her off work because Tiffany had a doctor’s slip stating one of her work restrictions during her last trimester was a tenminute break for every two hours worked. According to the manager, there was too much work during the day to allow all these breaks for the department. 2

• WE OFFER THE BEST CUSTOM PAPER WRITING SERVICES. WE HAVE DONE THIS QUESTION BEFORE, WE CAN ALSO DO IT FOR YOU.
• Assignment status: Already Solved By Our Experts
• (USA, AUS, UK & CA PhD. Writers)
• CLICK HERE TO GET A PROFESSIONAL WRITER TO WORK ON THIS PAPER AND OTHER SIMILAR PAPERS, GET A NON PLAGIARIZED PAPER FROM OUR EXPERTS

QUALITY: 100% ORIGINAL PAPER – NO PLAGIARISM – CUSTOM PAPER

Why Choose Us?

How It Works

• Click on the “Place Your Order” tab at the top menu or “Order Now” icon at the bottom and a new page will appear with an order form to be filled.
• Fill in your paper’s requirements in the “PAPER DETAILS” section.
• Fill in your paper’s academic level, deadline, and the required number of pages from the drop-down menus.
• Click “CREATE ACCOUNT & SIGN IN” to enter your registration details and get an account with us for record-keeping and then, click on “PROCEED TO CHECKOUT” at the bottom of the page.
• From there, the payment sections will show, follow the guided payment process and your order will be available for our writing team to work on it.

About AcademicWritersBay.com

AcademicWritersBay.com is an easy-to-use and reliable service that is ready to assist you with your papers 24/7/ 365days a year. 99% of our customers are happy with their papers. Our team is efficient and will always tackle your essay needs comprehensively assuring you of excellent results. Feel free to ask them anything concerning your essay demands or Order.

AcademicWritersBay.com is a private company that offers academic support and assistance to students at all levels. Our mission is to provide proficient and high quality academic services to our highly esteemed clients. AcademicWritersBay.com is equipped with competent and proficient writers to tackle all types of your academic needs, and provide you with excellent results. Most of our writers are holders of master’s degrees or PhDs, which is an surety of excellent results to our clients. We provide assistance to students all over the world.
We provide high quality term papers, research papers, essays, proposals, theses and many others. At AcademicWritersBay.com, you can be sure of excellent grades in your assignments and final exams.