(Mt) – Thomas Edison State College Public Speaking Discussion

7 pages

Employee Violence
Have you ever been threatened, intimidated or assaulted while doing your job? If yes, then you have been a victim of emplo …

Employee Violence
Have you ever been threatened, intimidated or assaulted while doing your job? If yes, then you have been a victim of employee or workplace violence. …

Why small businesses fails
Type of paper:EssayTopic:Why small businesses failsPages:1 300 wordsSubject:Marketing & ManagementType of services:Writing …

Why small businesses fails
Type of paper:EssayTopic:Why small businesses failsPages:1 300 wordsSubject:Marketing & ManagementType of services:Writing from scratchPaper Format:APAintroduction body conclusion reference

Customer Experience Strategy of Samsung Mobile Phones Report
You are required to write a 2,500 word report on the customer experience (CX) strategy of Samsungfor their mobile phone pr …

Customer Experience Strategy of Samsung Mobile Phones Report
You are required to write a 2,500 word report on the customer experience (CX) strategy of Samsungfor their mobile phone product lines. You should base your report on the analysis of their CX strategyin one specific country in which they operate, which you must identify in the introduction to yourreport.You should write your report for the Board of Directors. Within the business report, referenceshould be made to relevant CX concepts, literature and application as appropriate. Only use tables toanswer the requirements where it is suggested to do so.You need to address the following tasks:1. The importance of customer experience : you should define and explain what ismeant by and included under the term customer experience. Appraise the importance of CXin the case of Samsung mobile phones. 2. Customer journey : explain what a customer journey is and why it is important toCS strategy, including the purpose of each of the main elements: journey stage, activities,feelings and needs. 3. Persona creation : explain what a consumer persona is and evaluate its role indeveloping effective CS strategy. In application to Samsung identify and justify three key,different consumer personas. Select one of the three consumer personas and for thispersona provide the following elements in a visual format (table or graphic):a. Demographics and storyb. Profilec. Motivations for using a Samsung mobiled. Goals for using a Samsunge. Painpoints a Samsung mobile solves4. Mapping the customer journey (8 marks) In relation to your most significant consumerpersona identified in task 3, using a table, map their customer journey. This should includethe following:a. Stages of journeyb. Activitiesc. Feelings and needsd. Potential opportunities for improvement(Suggested word count: n/a since table format.)5. Omnichannel marketing : explain what is meant by omnichannel marketing andthe role of interaction and customisation in omnichannel marketing. Identify for Samsungmobiles the different marketing channels used and analyse how effective Samsung is inachieving a seamless customer journey. 6. CX performance metrics: identify 5 CX performance metrics and evaluate theirimportance. This can be presented in table format. Propose and explain which 2 are themost important in the case of Samsung mobiles. 7. CX processes in different industries : briefly compare the CX processes inSamsung to that of another company of your own choice in another industry and discuss andexplain 5 key success factors common to both. Appraise the role of the CX governance indriving successful CX strategy. 8. Conclusion (5 marks): having completed your report provide a conclusion on how effectiveSamsung’s CX strategy is, using evidence from the previous seven tasks to support yourreasoning.9. Presentation : present your report in a structured and professional manner usingHarvard referencing guidelines.

CSIS 110 GCCCD Placer Hills Real Estate Payment Comparison Questions
please answers these questions and follow the instructions belowVIEW:InstructionsPrevious AttemptsBest PracticesGuided Pro …

CSIS 110 GCCCD Placer Hills Real Estate Payment Comparison Questions
please answers these questions and follow the instructions belowVIEW:InstructionsPrevious AttemptsBest PracticesGuided Project 7-3Windows MacAgents for Placer Hills Real Estate (PHRE) have built a worksheet to help clients compare monthly payments. You clear and reset data validation, insert a spin box form control, and save the workbook as a template.[Student Learning Outcomes 7.1, 7.2, 7.3, 7.4]File Needed: PlacerHills-07.xlsx (Available from the Start File link.)Completed Project File Names: [your name]-PlacerHills-07.xlsxSkills Covered in This ProjectSave a workbook as a template.Find and clear data validation settings.Set data validation with an error alert.Insert a spin box form control.Protect a worksheet.Create a workbook from a template. Open the PlacerHills-07 start file. Click the Enable Editing button. The #NUM! error appears in three cells because arguments for the formulas in those cells are missing. The file will be renamed automatically to include your name. Change the project file name if directed to do so by your instructor, and save it.Find and clear data validation settings. Click the Find & Select button [Home tab, Editing group] and choose Go To Special. Select the option button for Data validation (Figure 7-62).Figure 7-62 Locate cells with data validation using Go To Special Click OK. Cells with data validation settings are highlighted. Click the Data Validation button [Data tab, Data Tools group]. Click Clear All on the Settings tab and leave the dialog box open.Set data validation with an error alert. Verify that the following cells in the worksheet are selected: C9:C12, H9, H11, H13:H14, and H16. (If they are not, close the Data Validation dialog box, select the cells, and click the Data Validation button [Data tab, Data Tools group].) Click the Allow arrow and choose Decimal on the Settings tab. Click the Data arrow and choose greater than or equal to. Click the Minimum box and type 0. Click the Error Alert tab and verify that the Show error alert after invalid data is entered box is selected. Verify that Stop displays as the Style. Click the Title box and type Required. Click the Error message box and type Please enter a positive value. including the period (Figure 7-63).Figure 7-63 Data validation error alert Click OK.Display the Developer tab on the Ribbon if it is not shown. Select the Options command [File tab] and click Customize Ribbon in the left pane. Select the Developer box in the Main Tabs group and click OK.Insert a spin button form control. Show the gridlines on the worksheet [View tab]. Click the Insert Controls button [Developer tab, Controls group]. Click the Spin Button (Form Control) button. Draw a control directly over cells I21:I22 (Figure 7-64).Figure 7-64 Spin button form control Right-click the control and choose Format Control. Click the Minimum value box on the Control tab and type 1. Set a maximum value of 8. These are agent identification numbers (1 through 8). Click the Cell link box and select cell H22. The choice made by the spin button will be placed in this cell (Figure 7-65).Figure 7-65 Options set for spin button control Verify that the 3-D shading box is selected and click OK. The linked cell displays the minimum value 1. Click cell D4 to deselect the control.Protect the worksheet for data entry. Select cells D4:E4. Press Ctrl and select cells C9:C12, H9, H11, H13:H14, H16, H22, and E22. Click the Format button [Home tab, Cells group]. Select Lock Cell to remove the Locked property. Click the Protect Sheet button [Review tab, Protect group]. Allow the options to select locked and unlocked cells. Do not use a password. Click OK. Delete the contents of cells C9:C10, H9 and H16. Select cell C9, type 450000, and press Enter. The cells are formatted and formulas are calculated. Type 275000 in cell C10 and press Enter. Select cell H9, type 485000, and press Enter. Type 75000 in cell H11. Enter data in cells H13, H14, and H16 as shown in Figure 7-66. The term is 30, the rate is 4.25%, and estimated taxes and insurance are $850.Figure 7-66 Completed worksheet for Excel 7-3 Click the spin box control arrows to select 3 as the agent ID. Select cell E22, type 1875, and select cell D4.Remove the Developer tab. Click the Options button [File tab] and click Customize Ribbon in the left pane. Deselect the Developer box in the Main Tabs group and click OK. Save and close the workbook. Upload and save your project file. Submit project for grading.

Stock dividend vs Stock split, accounting homework help
Contrast the differences between a stock dividend and a stock split. Imagine that you are a stockholder in a company. Dete …

Stock dividend vs Stock split, accounting homework help
Contrast the differences between a stock dividend and a stock split. Imagine that you are a stockholder in a company. Determine whether you would prefer to see the company that you researched declare a 100% stock dividend or declare a 2-for-1 split. Provide support for your answer with one (1) real-world example of your preference.

51 pages

Operations management class lectures_196547282-Productions-and-Operations-Management-Notes
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Operations management class lectures_196547282-Productions-and-Operations-Management-Notes
uploads/services/161584/Operations management class lectures_196547282-Productions-and-Operations-Management-Notes.pdf

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