Performance Measures

 

Rivenbank, William C., David N. Ammons and Dale J. Roenigk. 2005. North Carolina Local Government Performance Measurement Project: Benchmarking for Results. Chapel Hill, NC: University of North Carolina School of Government.

Below there are questions about 6 cases that are summarized in an addendum at the end of this report. You reviewed some of these cases in assessing cost analysis in Assignment 6. Our focus here is on using performance measures, including those linked to cost concepts and tools. The questions below are intended to help review four types of performance measures outlined in the reading by David N. Ammons on the basics of performance measurement. They are (1) Output (workload) Measures, (2) Efficiency Measures, (3) Outcome (effectiveness) Measures or (4) Productivity Measures.

For each case below read the case and then answer the case question(s). Just report what is used in the case – not every case will use all four types of measures. The table or each question provides space for 4 measures, you may have less or more than 4 measures, depending on the case. Remember – measures of productivity are relatively rare. In your response, identify the case name and include the question number with your response. Submit your assignment to Brightspace. Format note: The tables created below do not copy well to a Word document. You can create your own, but please report your responses in Table format for each case in the Word document.
Residential Refuse Collection: City of Winston-Salem, pages 1-2

In this case, the City decided to end an arrangement to contract out for a portion of their refuse collection. Several measures were used in making this decision. List each of the measures and identify what type of performance measure they are using from the four types we have been discussing: (1) Output (workload)Measure, (2) Efficiency Measure, (3)Outcome (effectiveness) Measure, or (4) Productivity Measure. MeasureType
Residential Refuse Collection: City of Concord, pages 3-4

In this case, both an efficiency measure and an outcome measure led to a re-examination of contracting out for refuse collection.

What was the efficiency measure:
What was the outcome measure:
Household Recycling: City of Wilmington, pages 7-8

In this case, the City decided to contract their recycling service to a private contractor. Identify what performance measures were used in this analysis and identify what type of the four general categories of performance measure they represent.
Measure:

Type:

Police Services: City of Greensboro, pages 9-10

In this case, the City wanted to assess the adequacy of staffing levels in the Greenville police department to address crime levels in city neighborhoods. Identify what performance measures were used in this analysis and identify what type of the four general categories of performance measure they represent.
Measure:

Type:

Emergency Communications: City of Ashville, pages 11-12

In this case, the City of Asheville wanted to assess the productivity of staff in its emergency communications function. Identify what performance measures were used in this analysis and identify what type of the four general categories of performance measure they represent. Based on these performance measures, what important factors affecting performance did the audit of operations identify?
Measure:

 

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