Person Project Evaluation Shrimp print and Submission Pointers Self-discipline Shrimp print Trimester T1 2026 Unit Code HH2002 Unit Title Meals and Beverage Administration Evaluation Kind Person Project Weight 40% Note limit (if acceptable) 8 slides with dialogue entered on the underside of the toddle Submission Pointers • This project ought to level-headed be submitted on Blackboard by the published due date along with a executed Project Duvet Page. • This project ought to level-headed be in Microsoft PowerPoint structure until in every other case specified. Academic Integrity Knowledge Holmes Institute is dedicated to making definite and upholding tutorial integrity. All assessments must follow tutorial integrity guidelines. Please get out about tutorial integrity and consult your teachers with any questions. Violating tutorial integrity is severe and punishable by penalties that vary from deduction of marks, failure of the evaluation job or unit fervent, suspension after all enrolment, or cancellation after all enrolment. Penalties • This evaluation ought to level-headed be submitted on Blackboard by the due date and time, as leisurely penalties apply (refer Student Handbook). • Evaluation submitted with out a executed Evaluation Duvet Page will salvage a twenty p.c (20%) penalty. • This evaluation ought to level-headed be submitted in Microsoft PowerPoint. Submissions which breach this requirement will salvage a twenty p.c (20%) penalty. • Assessments submitted to Blackboard by means of a Virtual Private Community will salvage a fifty p.c (50%) penalty. • Evaluation submitted to Blackboard by means of an in a foreign country IP deal with is a straight away breach of the Holmes’ Student Academic Behavior and Integrity Policy and will seemingly be reported for academic misconduct with associated penalties imposed. • Reference sources ought to level-headed be cited within the textual snort material of the portray and listed precisely on the cease in a reference listing the exercise of Holmes Institute Tailored Harvard Referencing strategy. The usage of an mistaken reference strategy, and/or lacking/mistaken citations will salvage a twenty p.c (20%) penalty. • For all diversified penalties, please focus on over with the Evaluation Instructions listed on Blackboard. Person Project Pointers and Specifications Evaluation Task Transient: Operational Diagnostic Presentation
Self-discipline Shrimp print Unit Code HH2002 Unit Title Introduction to Hospitality Administration Cause That is a possibility to deal with the industrial facets of the hospitality industry. Task form Oral Presentation & Gallop Deck Length of efficiency 10 minutes presentation Weighting 40% Gallop limit Minimum of 6 and most of 8 Responsibility Person presentation Task Overview You, as an particular person, are an external manual employed by Urban Eats Café & Bistro (UECB). It’s miles a mid-sized inner-city industrial struggling with declining income and earnings, inconsistent buyer delight, excessive food and beverage wastage, and a confusing and out of date food and beverage menu. Moreover excessive workers turnover has been a outcomes of teenage accidents in food preparation when workers had been the exercise of old gear with out safety guards. These accidents have triggered the premises to be investigated by Occupational Health and Security workers and have triggered depraved emotions amongst the workers.
Your job is to bring a legitimate 10-minute presentation analysing their operational concerns (the exercise of Weeks 1–6 concepts) and making clear alternatives to the owners.
Presentation & Building (Max 8 Slides) To care for interior the ten-minute limit, building your presentation into four core facets:
Segment 1: Replace Overview (1 Gallop)
Clarify UECB’s operational mannequin (daylight hours café vs. evening bistro) and purpose markets. Blueprint link: Industry structures and industrial forms (Week 1). Segment 2: Operational Prognosis (3–4 Slides)
Analyze the concerns occurring at Urban Eats by grouping them into three clear pillars:
Buyer Carrier & Abilities: Title buyer service failures and criticism-facing concerns. Take into accout how these affect buyer delight (Week 2). Menu, Pricing, & Beverages: Take into accout the menu building and pricing techniques. Title concerns hurting profitability, and assess food and beverage consistency and upselling (Weeks 3 & 5). Compliance & Fee Dangle watch over: Title food safety/HACCP dangers. Analyze financial drains, specifically focusing on food slay and labour inefficiencies (Weeks 4 & 6). Segment 3: Actionable Suggestions (1–2 Slides)
Provide life like, label-efficient alternatives for the precious concerns you acknowledged. Blueprint link: Every solution ought to level-headed be justified the exercise of concepts from Weeks 1–6 and frequent industry follow. Segment 4: Finding out Reflection (1 Gallop)
Temporarily affirm which key concepts you utilized and which lecture subject matters from Weeks 1–6 had been most precious to your prognosis. Shows There will seemingly be two forms of presentations:
Presentation over BlackBoard, and “Dwell in class.” Please present, even at the same time as you occur to also can have been selected to demonstrate in class it might maybe be compulsory to also add your presentation onto BlackBoard.
So, to verify “all students must add their work over BlackBoard”. Moreover 10% of students, selected randomly, will seemingly be expected to safe live presentations within the school room in front of their chums.
Project Requirements The 10-minute and eight toddle limit ought to level-headed be strictly seen. Moreover, students are expected to:
Consume BlackBoard to add their presentations. Compose definite every toddle has no more than 6 parts. Enter the dialogue that is spoken within the presentation into the underside of the slides for evaluation by the lecturer. Moreover, throughout the presentation, it is severe that students talk in a clear and enticing allege with eyeline aimed on the camera. College students must talk mostly from memory, no longer learn from notes. It’s fully valuable for college students to join with the audience and talk with an impressive allege and pitch, care for a silly stride of speech, and costume in a legitimate formulation.
College students who place on baseball caps, hoods and assemble no longer place on acceptable presentation dresses will seemingly be marked down.
Marking Handbook & Rubric Segment Marks Segment 1: Replace Overview 8/40 marks Segment 2: Operational Prognosis 8/40 marks Segment 3: Actionable Suggestions 8/40 marks Segment 4: Finding out Reflection 8/40 marks Segment 5: Presentation 8/40 marks All three tables above are fully reproduction ready. Let me know in expose for you something else else, similar to succor structuring the specific presentation!
Present: This sample is for guidance purposes entirely and ought to be broken-down as a reference to succor with understanding the project requirements.
HH2002 – Meals and Beverage Administration Operational Diagnostic Presentation Urban Eats Café & Bistro (UECB) Gallop 1: Replace Overview Urban Eats Café & Bistro (UECB) Mid-sized inner-city hospitality industrial Operates as café by day and bistro by evening Targets location of job workers, students, tourists, and native residents Affords food, coffee, beverages, and dinner providers and products Faces declining income and profitability Requires operational improvements Speaker Notes True morning. As an external hospitality manual, I in actuality have been engaged to evaluate the operational efficiency of Urban Eats Café and Bistro. UECB operates as a daylight hours café serving coffee, breakfast, and lunch, while remodeling into an evening bistro providing dinner and beverages. Its purpose market involves location of job workers, students, tourists, and native residents. No matter its sturdy space, the industrial is experiencing declining income, decrease earnings, buyer dissatisfaction, food slay concerns, and place of work safety concerns. This presentation analyses these operational challenges and recommends excellent alternatives.
Gallop 2: Buyer Carrier & Abilities Prognosis Key Buyer Carrier Concerns Inconsistent buyer service standards Tiresome criticism resolution Lengthy ready times throughout top intervals Miserable verbal change between workers Harmful buyer opinions rising Decreased buyer loyalty Speaker Notes Buyer delight is extremely valuable in hospitality. UECB on the 2nd experiences inconsistent service quality attributable to insufficient workers practicing and excessive employee turnover. Customers face prolonged ready times throughout busy intervals and complaints usually are no longer managed successfully. Per hospitality service suggestions, unhappy service experiences cut repeat industrial and damage the industrial recognition. Harmful on-line opinions also can also discourage doable customers, ensuing in declining gross sales.
Gallop 3: Menu, Pricing & Beverage Prognosis Menu and Pricing Concerns Outdated and confusing menu safe Too many low-profit menu objects Dilapidated beverage promotion Lack of menu engineering Inconsistent food quality Restricted upselling opportunities Speaker Notes The unique menu is complicated for customers to comprehend and contains objects that generate low earnings. Menu engineering suggestions point out highlighting excessive-profit objects and simplifying picks. Beverage gross sales are underperforming because workers no longer in most cases point out top rate drinks or add-on purchases. Inconsistent food preparation extra reduces buyer delight. These concerns at the moment affect profitability and operational effectivity.
Gallop 4: Compliance & Fee Dangle watch over Prognosis Operational Risks Excessive food and beverage wastage Miserable stock alter Conventional gear with out safety guards Office accidents rising OHS investigations affecting morale Excessive labour turnover prices Speaker Notes Meals slay represents a serious financial loss for the industrial. Miserable stock management and inaccurate forecasting make a contribution to excessive wastage. Furthermore, old gear with out safety guards has resulted in place of work accidents. These incidents have attracted Occupational Health and Security investigations and negatively affected workers morale. Excessive employee turnover also increases recruitment and practicing prices.
Gallop 5: Advice 1 – Make stronger Buyer Abilities Carrier Enchancment Approach Implement buyer service practicing Kind criticism facing procedures Attach service standards Introduce workers efficiency monitoring Make stronger verbal change processes Reward refined service efficiency Speaker Notes To toughen buyer delight, UECB ought to level-headed put in drive structured buyer service practicing programs. Normal operating procedures for criticism facing ought to be launched to safe definite consistency. Efficiency monitoring and recognition programs can motivate employees to present higher service. Improved verbal change between workers people will also cut service delays and mistakes.
Gallop 6: Advice 2 – Menu & Profitability Enchancment Menu Enhancement Approach Behavior menu engineering prognosis Take away low-performing objects Highlight excessive-profit dishes Make stronger beverage promotions Introduce upselling ways Standardise recipes and parts Speaker Notes Menu engineering can succor name which merchandise are a success and classy. Eliminating underperforming objects simplifies operations and improves buyer resolution-making. Workers ought to level-headed salvage upselling practicing to develop beverage gross sales and common transaction values. Normal recipes and share controls will safe definite consistency while decreasing food prices.
Gallop 7: Advice 3 – Security & Fee Dangle watch over Operational Enchancment Blueprint Replace unsafe gear Install safety guards straight away Implement HACCP procedures Make stronger stock management Video display food slay on a frequent basis Increase workers retention initiatives Speaker Notes Administration ought to level-headed straight away change unsafe gear and install appropriate safety guards. HACCP food safety techniques ought to be strengthened to safe definite compliance and cut operational dangers. Inventory management tool can toughen stock alter and minimise slay. Better place of work safety and employee engagement initiatives can cut workers turnover and toughen morale.
Gallop 8: Finding out Reflection Key Ideas Applied Hospitality industrial structures Buyer service management Menu engineering suggestions Beverage management techniques HACCP and food safety techniques Fee alter and operational effectivity Speaker Notes This case leer allowed me to exercise several concepts from Weeks 1 to 6. Basically the most precious subject matters incorporated hospitality industrial structures, buyer service management, menu engineering, beverage operations, HACCP compliance, and label alter ways. These concepts helped name operational weaknesses and assemble excellent concepts to toughen buyer delight, profitability, and place of work safety at UECB.
References (Holmes Harvard Trend) Australian Authorities. (2025) Meals safety standards and hospitality operations.
Hayes, D. & Ninemeier, J. (2022) Restaurant Operations Administration. 4th ed. New York: Wiley.
Walker, J.R. (2023) Introduction to Hospitality Administration. Ninth ed. Pearson Education.
National Security Council. (2024) Office Security in Hospitality Operations.
Meals Requirements Australia New Zealand (FSANZ). (2025) Meals Security Requirements Handbook.
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